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Central Hobbies handles mail orders from almost anywhere.
See the following sections for country specific notes.
British Columbian Mail Orders pay the HST (12%). After April first 2013 this will revert to 7%
PST and 5 % GST.
Provinces that do not have HST pay only the GST (5%) on orders.
Unfortunately we must charge the HST in effect on orders shipped to provinces where HST is in
We will ship by mail, Greyhound, CanPar or whatever you desire.
All mail orders shipped to the USA are Tax Free. We will ship by mail, UPS or
whatever you wish to pay for.
US orders are usually shipped by US Post on Friday afternoons. Please note that one of these
days may be skipped in a week due to; US or Canadian holidays, major train shows, or
Outside of CANADA and the
International orders are usually mailed. We will use a different shipping method if you
prefer and are willing to pay for it.
We ignore orders from certain parts of the world. If you are contacting us for an order to go to
Nigeria (or other similar parts of Africa), Singapore or other parts of the east, we will mark your
message as spam and discard it. We realize that this may cost us a legitimate order or two but the
Hazards of dealing with certain parts of the world make it better to be safe than sorry.
Please note that due to changes in mailing regulations we can not mail solvent based paint
outside of Canada/USA.
Unless otherwise noted, all prices listed on these WEB Pages are in Canadian dollars. Where
a US Dollar price is listed (denoted by a 'USD" after the price), the Canadian price reflects the
exchange rate on the day the product was received in the store.
For imported products the Canadian price is set when we pay for the product. It will not
change if the exchange rate changes.
Where a US price is show this is usually the US list price. In some cases it is an estimated
Due to the daily (hourly) fluctuation of the US Dollar to Canadian Dollar exchange rate it is
not possible to put current US prices on our stock.
The actual price paid (in US Dollars) will be determined on the day the order is billed to
your credit card. The exchange rate in effect on that day will determine the US price. In most
cases this will be the listed US price or better (especially on older stock brought in at a better
(for us) exchange rate).
If you wish to know the estimated US price of a product, please give us a call.
As Central Hobbies is a Canadian Company located in British Columbia, Canada, all
amounts on our invoices are in Canadian Dollars. Your credit card company will
make the conversion to US dollars when they process the transaction. If your credit card
company does not do this, please contact them to get this corrected.
For Canadian mail orders Central Hobbies prefers payment by credit card (Visa or Master Card).
If you wish to use another payment method, please contact us first to obtain clearance. For
Canadian orders we will do Pro-forma orders.
US and International Orders
For US and International mail orders Central Hobbies prefers payment by credit card (Visa or
Master Card). For orders out of Canada this gives the best exchange rate.
Payment by US$ Cheque. Due to the HIGH service charges we cannot accept US$ cheques
drawn on US banks.
Central Hobbies is a Canadian company therefore we deal in Canadian Dollars.
Credit Card Fees
We have been informed that Visa (and possibly MasterCard) is increasing their fees on
certain transactions (Foreign to Canada, and manually keyed transactions, i.e. all Mail orders). (
A cynical person might comment that now that Visa is a publicly trading company they are acting
to increase their profits and thus their quarterly dividends).
What these fees will be we don't know yet.
If they are a small fixed fee per transaction we may just increase our order minimum and absorb
them. If they are a large fee or a percentage of the transaction we will have to pass it along.
We will note any fees here when we are informed of them.
Minimum Credit Card Charge
Due to onerous credit card company policy we reserve the right to decline to accept credit
cards for amounts under $ 10.00. We will accept Debit cards for those amounts (different fee
Central Hobbies usually does not charge a handling fee on mail orders but reserves the right to
charge a $ 10.00 handling fee on orders under $ 50.00.
For shipping we charge only what the Post Office / Courier company wants. For International
(non North American) orders we will pick the lowest of US or Canada Post.
Central Hobbies believes in bullet proof packing. Once in a long while a shipment will arrive
damaged. Please contact us immediately and we will rectify the problem.
You can phone us (1-604-431-0771),
fax us (1-604-431-9855),
us or even use snail mail (address below).
You can call us about Orders on our Toll Free Order Line: 1-888-787-2467.
Please note that this line is for orders only. If you are calling about other matters please use our
regular phone line.
Please note that we prefer to receive E-Mail in PLAIN TEXT.
Our Spam and Virus filters have been trapping some messages using all the Outlook (and other
programs) fancy options. If you sent us a message using one of those programs and have not
received a reply, it may because your message was filtered out. Please try re sending your
message in plain text.
When sending us an email it helps to have a good descriptive subject.
When asking about an item please mention the manufacturer.
Updated February 19, 2013
2825 Grandview Hwy, Vancouver, BC,
Canada, V5M 2E1
Phone 1-604-431-0771, Fax
Orders Only 1-888-7TRAINS (1-888-787-2467)
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